Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
Downloadable software products
Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable):
- Book with obvious signs of use, CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. If you used Bitcoin, then please email us the wallet address through which you would like to receive the refund.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately some sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and we'll send you the address of the nearest exchange point which happens to be in proximity with your location.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $15, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
The customer is required to email us at firstname.lastname@example.org within the buyer purchase period of 7 days with the customer's concerns and queries. Executives at Urelas will then email the customer the address of one of our exchange/return points that happen to be situated nearest to the customer. Once we've received the product, we will initiate a refund using the payment method the customer made use of.
A number of customers send their returns to our corporate addresses (addresses mentioned on our website or other directories) - we strongly advise you never to do that. Urelas operates through a number of warehouses present around the world, we always try to initiate a return to a return center that is nearest to our customer's location. Any returns sent to addresses rather than the one emailed by Urelas will be considered unsuccessful returns.
Please note that the return/refund process is only started after one additional delivery attempt post the original delivery. Urelas re-attempts a lost/damaged goods' delivery before the return and refund process is started.
If you have any more questions, please feel free to email us at email@example.com.
Returning/cancelling an item in-transit:
Due to logistical issues, we cannot cancel orders that have already been shipped or are in-transit. The return process can only be initiated once the product has been delivered.
If the order has been lost or missing, Urelas will re-ship the product within 7 days on priority shipping for no added charges. If the customer finds any delay or anomaly in tracking, they are requested to immediately report the same to Urelas at firstname.lastname@example.org or email@example.com.